Absolutely outstanding service. Very pleasant staff and a special mention to Tom Harrahill for all he arranged and did for my mums funeral she would have been made up with how everything went and even the little things that where done made a massive difference when saying goodbye to a parent or loved one.

wonderful care, compassion and empathy shown by Kim, and on the day of my dads service, Gavin and his team were dignified, respectful and totally professional.

From start to finish Charles Stephens were nothing but kind, curtios and professional, making a very difficult time run as smoothly as possible, kept us updated throughout the whole process. Our family will always be very grateful for all there care and consideration.

Thank you for allowing me to leave feedback I have never left any feedback online but I am thrilled to do so on this occasion. My husband passed away and to say I was lost would be an understatement. I knew where to turn because a friend had recently lost her husband also and she had told me just how kind Charles Stephen’s had been to her and how supportive Kate had been with her and the family. From the start to the finish I had a friend in Kate who came to my house to chat and explain what to do and she kept my spirits up the whole time by being so very kind. I’m on my own you see and it was so very new to me all of this. The funeral itself was flawless and the gentlemen on the day were smart and respectful and well organised. Since the funeral one of the other ladies from church lost her husband too and Kate put us in touch together when we saw each other at the funeral home and we have become firm friends. There are 3 of us now who all owe Kate and her team so much thanks. It has been a horrible year for us all and it is very difficult to adjust to life on your own but if find yourself in the same situation then you will be well cared for here and if you need a friend then you are not alone and it does get easier. Wishing everyone at Charles Stephen’s all the very best and thank you once again especially our dear friend Kate who always has a wave and smile. A*

So grateful for the lovely service Charles Stephens provided. The whole service was very professional from start to finish but Katy in the Greasby office was so lovely with her kind and caring nature. Certainly recommend.

High-quality/ professional service from start to finish. Showed compassion and care throughout. Anna was supportive and met our family's individual needs when arranging our father's funeral. Bless her she definitely went on the journey with us.

Thank you so much for everything

Beverly Cowley x

An amazing team for whom nothing is too much trouble. Kind, considerate and respectful. A day of huge sadness was made easier because of the support of all the staff. Thank you.

Everything was done professionally and as requested. Nothing was too much trouble and Anna went above and beyond to help us and support us. Dad was in really good hands and I was confident that he would be looked after, thank you for all the support we had as a family, before and during the funeral.

We cannot recommend Charles Stephens enough. They organised my mother's funeral nearly 30 years ago and my father's funeral just last week. They were so patient, kind and efficient. The day could not have run more smoothly. Charles Stephens ensured we gave my dad the best send off he deserved. From start to finish it was seamless. They found us the most wonderful celebrant, Gayle. One thing that stood out in my mind is that they choose the most beautiful scenic funeral procession route without any traffic hold ups. It was quite magical.

So pleased we made the choice to let Charles Stephens take care of my step fathers funeral. From beginning to end they made a difficult process easier to manage. Meeting Mark in the office who went through everything to start us off, organising the Celebrant Chris Sulej who was amazing to Tom who led the funeral. From myself and the rest of the family we can't thank you enough.

Really helpful, professional and caring.

Our family, especially Graeme, Sian and Chris, would like to thank Charles Stephens for the quality and excellent Services we received recently.
Sadly my beloved Sister passed and CS provided compassionate and professional guidance during this extremely difficult time.
Mark, Pippa, Tom and all of the bearers and the drivers, really looked after us and made sure everything ran smoothly. From the moment we got in touch, the very first phone call, the preparations and arrangements on the day, every little detail, they gave our loved one the best care possible.
Any questions we had were answered promptly and they kept the family informed. They offered helpful advice and allowed us time to make decisions. Nothing was too much trouble and all our wishes were made possible. Being able to order flowers from a recommended florist, having the obituary posted online, and helping us to get in touch with Reverend Luke, who was amazing.
Our family can not thank Charles Stephens enough and are forever grateful for all their exceptional care and professionalism throughout, during our family’s recent bereavement.

Thank you too all the team at Charles Stephens, especially Anna who is so lovely and supportive in helping us to arrange our mums funeral, what is a really difficult time was made so much easier because of her, Phil and his team on the day made sure everything ran smoothly, thank you

An excellent company to deal with at a time when so much support is needed. Their expertise shines through when helping to navigate all the different challenges that a bereavement brings. Our cousin passed away in Birmingham and the funeral was to be held here, in Wirral. Thanks to Richard B and his team, all the details were taken care of and the transfer and subsequent arrangements all went smoothly. Those present at the funeral were all impressed with the professionalism and dignity with which the service was carried out. This is not the first time Charles Stephens have dealt with a family bereavement for us and I wouldn't hesitate in recommending them.

We used Charles Stephens for all my fathers funeral arrangements (May 2025). From start to finish their quality of service and attention to detail was quite outstanding. Everything can be suited to your individual needs and nothing is too much trouble for them to organise.
I would highly recommend them

I can't thank them enough, especially kim she was so lovely and very helpful and helped us every step of the process at such a sad and stressful time x

Thank you Tom H for being so amazing - it really meant so much that you were there to support myself and my family from the very first phone call to being there right through the whole process and lastly at my nan's funeral.
The company is just outstanding, taking away the stress from an already stressful situation. Thank you so much for your support 💛

Thank you so much to Rachel, Anna and everyone involved with mums goodbye.
From start to finish we have been shown kindness and compassion.
The help and support for the planning was absolutely superb, the care taken of mum and when visiting her was so respectful and caring thank you.
The communication and professionalism has been excellent throughout and the finishing touches on her final journey yesterday was just beautiful.
Thank you for recommending Janet our celebrant she was fantastic.
As a family we are forever grateful to you for looking after mum & us through this sad time 🙏❤️

I just want to say thank you so much for helping me and my family to give my mum a wonderful send off it was so lovely from the very start Katy was so helpful and very thoughtful you made a difficult time easier to handle also the chaps on the day of mums funeral thank you it was very heartwarming so thank you all

From
Sherry and Michelle and the rest of the family
Margaret would of been proud

We couldn’t recommend Charles Stephen’s more highly. They were professional from our first meeting with Anna, at the Bromborough branch. All the staff were empathetic, compassionate and put our needs as a priority. The service was excellent. Communication was brilliant and nothing was too much. They made a very challenging time much easier every step of the way. Richard and his team were fabulous on the day. We could not have asked for anything more. Our guests commented on the high standard too. Thank you so much to all the Charles Stephen team!